Shipping and Deliveries
How is my order shipped?
Our aim is to dispatch all orders within 24 business hrs after funds have cleared in our bank account. Deliveries are done 3-5 working days after payment is received.
Once order has been shipped you will receive a tracking number which you will be able to track online through our couriers - The Courier Guy.
In cases as rare as flying rabbits, we may need to cancel an order that cannot be delivered but we will notify you before hand and see if there is any other plan that can be made.
What are the fees?
- Standard Shipping:
We charge a small delivery fee of R100 to deliver your order to ANY major city within South Africa but what is even more awesome is that any order placed totaling above R850 automatically qualifies for FREE DELIVERY! Anywhere in South Africa
Major Centres in South Africa include: Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, Bloemfontein.
Any orders placed after 3pm will only be shipped the following day and if an order is placed on a public holiday, a Friday or weekend, the order will only be shipped on the following first business day.
How long before I receive my order?
We ship out all our product with economy, delivery dates are normally between 3-5 working days to major cities and 4-5 working days for regions. After you have placed your order. If you have not received your order, please contact us and we will do our utmost best to get an answer.
What happens if an item I ordered is no longer in stock?
At Kidsology we make every effort to ensure that the information supplied on our website is accurate and that all items listed are up to date. Where delays and out of stock situations occur after an order was placed, every reasonable effort will be made to inform you and either provide an alternative or refund.
What kind of address info do you need?
We’re not really into PO Boxes, so we’ll be needing a physical address for all shipping within South Africa
How can I pay?
We like to make our clients lives as easy as possible which is why we accept all major credit cards, EFT’s, Bitcoin and monthly payments through Mobicred