Browse our Frequently Asked Questions
How secure is your site?
Our website is very secure using and encrypted connection, to check click on the lock icon in the address bar and this will give you all information on our security.
How do I know my order is placed?
- Once you have checked out and made your payment you will be notified that the transaction has been successful.
- You will receive a confirmation email within 24hrs confirming your order. (if you have not received this mail please check your junk mail or contact us via mail)
- You will receive an SMS notification from your bank that the funds have been deducted. (if you are with a bank that offers this form of notification service)
Can I return my item/s?
Ofcourse you can, have a look at our returns & exchanges on how to do this.
What are Kidsology’s office hours?
We may be an online store but our orders are processed between 08h00 and 15h00